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Registration & Account
All questions answered on how to register, account verification, changing your password, and updating your profile.
Deposits & Withdrawals
Questions and answers about all payment methods including bKash, Nagad, and Rocket — minimum amounts, processing times, and limits.
Bonuses & Promotions
Detailed information on welcome bonuses, daily bonuses, reload offers, cashback, and VIP points.
Games & Platform
Questions about all game categories and platform features — slots, Fish Games, Live Casino, Sports Betting.
Security & Privacy
All questions answered on account security, SSL encryption, data privacy, and two-factor authentication.
Mobile App
11bad app download, installation, Android and iOS compatibility, and troubleshooting common app issues.
Registration & Account
Registering on 11bad is quick and easy. Go to the /register page, enter your mobile number or email, set a strong password, and complete verification with an OTP. The entire process takes just 2–3 minutes. You will also receive a welcome bonus as soon as you register.
Each person may only create one account. Attempting to open multiple accounts using the same name, mobile number, or device may result in all accounts being suspended. If you run into any issues, please contact support.
NID is not required for standard registration. However, national ID details may be requested for large withdrawals or KYC verification. This follows international security standards and is done solely to protect your account.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Verify with the code and set a new password. The whole process takes under 2 minutes.
Yes, you can update your mobile number from profile settings after logging in. A verification code will be sent to your old number to confirm the change. This verification step is mandatory for security purposes.
Deposits & Withdrawals
11bad currently supports the following payment methods:
- Mobile Banking: bKash, Nagad, Rocket
- Bank Transfer: DBBL, Dutch-Bangla, BRAC Bank
- Card payments: Visa, Mastercard
- Crypto: USDT (TRC20/ERC20)
Minimum deposit: BDT 500. Minimum withdrawal: BDT 500. The maximum daily withdrawal limit depends on your account level and verification status. Higher limits apply for VIP members.
Most withdrawals are processed within 5–15 minutes. bKash and Nagad are the fastest options. Bank transfers may take 1–3 business days. Withdrawals made between 11 PM and 8 AM are processed the following morning.
First, wait 5–10 minutes, as network delays can sometimes occur. If the balance still has not appeared, contact live support with your transaction reference number. The issue will be resolved promptly.
11bad generally does not charge any fees for withdrawals. However, payment gateways may apply their own fees, which are beyond 11bad's control. Network fees apply to crypto withdrawals.
Bonuses & Promotions
New members receive a 100% welcome bonus on their first deposit. That means a deposit of BDT 1,000 gets you another BDT 1,000 in bonus funds. It is applied automatically when you make your first deposit after registering. Turnover requirements for the bonus can be viewed from your dashboard.
Logging in every day automatically adds a small bonus or free spins to your account. The longer your login streak, the bigger the reward. A special prize unlocks after 7 consecutive days of logging in.
Yes, but you must meet a specific turnover requirement. Generally, you need to wager 10–20 times the bonus amount before withdrawing. The exact conditions for each bonus can be found in the "Bonus" section of your dashboard.
Yes, join the 11bad referral program. When someone registers using your referral link and makes their first deposit, you earn a bonus. The more referrals you bring in, the bigger your bonus.
Games & Platform
11bad offers slots (500+), fish games, Live Casino (blackjack, roulette, baccarat), Sports Betting (cricket, football), lottery, and arcade games. New games are added every week.
Yes, all games on 11bad use internationally certified RNG (Random Number Generator) technology. Game fairness is regularly audited by independent third-party auditors. Results are completely random and tamper-proof.
Most slot games have a demo mode you can use to practice for free. However, Live Casino and Sports Betting do not have demo modes. Winnings in demo mode are not added to your real balance.
If you get disconnected, the result of the current round is saved on the server. When you reconnect, the correct result will be displayed and any winnings will be credited automatically. If a game round appears to be missing, please contact support.
Security & Privacy
Yes, 11bad uses industry-grade SSL encryption. Your personal information is never sold or shared with third parties. Visit our Privacy Policy page for more details.
Yes, you can enable two-step verification from your profile settings. An OTP will be sent to your mobile whenever you log in or make a withdrawal. Keeping this enabled significantly improves your account security.
If a login is detected from an unfamiliar device or location, an SMS alert will be sent to your registered number. You can view active sessions and terminate any unrecognized ones from your account settings. If anything seems suspicious, change your password immediately.
Mobile App
The 11bad app can be downloaded directly from our app page. You can download and install the Android APK file from there. iOS users will also find the installation guide on the same page.
Yes, the app includes all the same features as the website — games, deposits, withdrawals, bonuses, and live support. The app also offers push notifications, which are not available on the website.
Yes, to install a third-party APK on Android, go to Settings > Security and enable "Unknown Sources" or "Install Unknown Apps". You can turn this option off again after installation if you prefer.
Responsible Gaming
11bad believes gaming should be about entertainment — not stress or addiction. We are committed to supporting responsible gaming.
Yes, you can set daily, weekly, or monthly deposit and bet limits from your account settings. Once a limit is set, you will not be able to exceed it — a great way to keep your gaming in check.
Yes, you can use the self-exclusion feature at any time to temporarily disable your account for anywhere from 1 day to 6 months. During this period, logging in or playing games will not be possible. Visit the Responsible Gaming page for more details.
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